SOURAV KUMAR

Led performance benchmarking and capacity planning for Business Kit services, defining load scenarios up to 60K RPM and 10K concurrent users to identify system stress thresholds.

Drove comprehensive test strategies for performance and reliability, designing and executing advanced load, stress, and scalability testing protocols.

Performed in-depth latency analysis across dependent services, identifying critical bottlenecks and reducing p99 latency by 38% (from 0.29s to 0.18s).

Implemented strategic caching and server warm-up mechanisms, significantly improving system readiness and reducing latency.

Developed and deployed observability dashboards using New Relic, enabling real-time API performance monitoring and data-driven release decisions.

Collaborated effectively with cross-functional teams to establish and enforce quality gates and performance benchmarks, ensuring successful production rollouts.

Owned the end-to-end release cycle and certification process for critical cross-platform SDKs across Windows, macOS, Android, and iOS.

Defined and executed comprehensive test plans and validation strategies for key features, including WebView2 integration and authentication flows.

Led test automation efforts, incorporating network validation and log-based verification to ensure robust release readiness.

Developed Splunk dashboards for real-time production system monitoring, significantly accelerating issue identification and debugging.

Refactored complex SDK components into modular units, enhancing maintainability and improving overall testability.

Developed and executed automated test cases for desktop licensing workflows, leveraging Chromium Embedded Framework (CEF).

Supported and facilitated release certification processes across multiple platforms, ensuring compliance and quality.

Investigated and resolved complex issues identified across functional, integration, and regression testing phases.

Provided comprehensive SAP BASIS support, including proactive system monitoring and performance tuning to optimize operations.

Ensured high system availability and stability, minimizing downtime and supporting continuous business operations.